If you did not yet receive your tracking number by email, you can use our Order Lookup to view the tracking number and status of your order.
When will you ship my order?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
Orders not containing New Designs: 1-2 days Orders containing New Designs: 5-7 days
Delivery times vary depending on your location and selected delivery method.
Why hasn’t my tracking updated?
U.S. customers: If it’s been over 3 days since your tracking status changed, fill out our Contact Us Form and include your order number.
International customers: When shipping internationally, it’s common for tracking to stop updating for several days. If your expected order date has passed, please let us know on our Contact Us Form.
My order status says “delivered” but I have not received it.
If your tracking number shows on the carrier’s website that your order has been delivered, but you have not received it, please contact the carrier directly with your tracking number.
Please verify the address that the order was shipped to. If your shipping address is correct, check around the delivery area for a safe place the carrier may have placed the package like nearby bushes, a back door, or garage. Check with family members, neighbors, a building manager, or others who may have accepted the package for you.
If you still cannot locate your package, please Fill out our Contact Us Form with your order number within 30 days of delivery, and we’ll look into it for you.
It is not our policy to refund orders that have been shipped in good faith and confirmed by the carrier to have been delivered.
There’s something wrong with my order.
Fill out our Contact Us Form with your order number, and we’ll look into it for you.
RETURNS & EXCHANGES
How do I return/exchange an item?
U.S. customers: Find your order on your account page. Expand it to view the details, then click on the Return/Refund button. If you don't have an account with us, you can use our Order Lookup tool to find your order and initiate a return from there.
International customers: Print out and complete a Return/Exchange Form and mail it back to us in a package with the items you wanted to exchange. We'll take care of everything else!
How long does it take for a return/exchange to be completed?
We typically process returns/exchanges within 48 hours upon receiving your package.
INTERNATIONAL CUSTOMERS
Do you ship internationally?
We currently ship to over 50 countries! If you cannot select your country when checking out, fill out our Contact Us Form and we will let you know if we are able to ship to your address.
How long will my order take to arrive?
Shipping times vary depending on your country of residence and the shipping method you select.
Will I need to pay duties and taxes?
You may be required to pay duties and taxes depending on the laws of your country of residence.
